Privacy Policy

Privacy Policy for en.seres.cn

Last update: May 2024

We appreciate you visiting our website and your interest in the products we offer. Protecting your personal data is very important to us. Our Privacy Policy (hereinafter referred to as "this Policy" and “our Policy”) is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the sections below and we will explain how we collect your personal information, what we do with it, for what purposes and on what legal foundation we do so, and what rights you have on that basis.

This Policy only applies to the global official website of SERES International Electric Vehicle Co., Ltd. en.seres.cn (hereinafter referred to as "this website" and “our website”).

It should be noted that this Policy does not apply to products or services provided to you by third parties and your activities on the websites of social networks or other providers that can be accessed using the links on our website. Please read the data protection provisions on the websites of those providers.

Personal data is all information that relates to an identified or identifiable natural person. An identifiable natural person is anyone who can be identified directly or indirectly, anonymized information is not included. We will collect and use your personal data in strict compliance with the provisions of this Policy.

Please note that if you are a corporate user, your email address, company contact information, etc. may not be considered personal data and are not subject to this Policy.

1. What data do we process, and what sources does it come from?

Whenever you visit our website, we store certain information about the browser and operating system you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access this website or received an error message); the usage of features on this website; any search phrases you entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our website or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our website open.

You may contact us by leaving a message via https://en.seres.cn/. In that case, we need to process your contact information (phone number or email address) to get back to you.

We only process other personal data if you provide this data, e.g. as part of a registration, contact form, chat, survey, price competition or for the execution of a contract, and even in these cases only insofar as this is permitted to us on the basis of a consent given by you or in accordance with the applicable legal provisions.

When providing you with a specific service, we will clearly inform you of the personal information you will provide and how it will be used. You are neither legally nor contractually obligated to share your personal information. However, certain features of our website may depend on the sharing or personal information. If you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with limited functionality.

2. How is your data stored?

We attach great importance to the security of your personal information. We will strictly follow the legal provisions and the storage period of personal information will not exceed the period necessary to achieve the purpose of using or intending to use the information. However, this website does not involve the storage of personal information. For the way your personal information is stored on other website after the redirection, please refer to the privacy policy of other websites.

3. How do we protect your data?

If we actively obtain your personal information from a third party, we will take reasonable and feasible security measures that meet industry standards to protect your personal information and prevent unauthorized access, public disclosure, use, modification, damage or loss of your personal information. For example, when exchanging personal information between your browser and the server, it is protected by SSL encryption; we also provide HTTPS secure browsing for this website; we will use encryption technology to improve the security of personal information; we will use trusted protection mechanisms to prevent personal information from malicious attacks; we will deploy access control mechanisms to try to ensure that only authorized personnel can access the data; and we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

The Internet is not an absolutely secure environment. When using this website, we strongly recommend that you do not send your personal information using communication methods other than those recommended by this website.

In the unfortunate event of a personal information security incident, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, and remedial measures for you, etc. We will inform you of the relevant circumstances of the incident by email, letter, phone call, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective means to issue an announcement. At the same time, we will also report the disposal of the personal information security incident in accordance with the requirements of the regulatory authorities.

4. What rights do I have?

As a data subject, you generally have the following data protection rights: Right of access, right to rectification, right to erasure of your personal information. Change the scope of your authorization, cancel your account, obtain a copy of personal information, and restrict the automatic decision-making of the information system. Regarding the rights of deceased users, unless the deceased user has made other arrangements before his death, we guarantee the rights of the deceased user's immediate family to review, copy, correct, delete, etc. the relevant personal information of the deceased user for their own legal and legitimate interests.

5. How do we protect children's data?

Our website is primarily intended for adults. Children should not create their own personal information subject accounts without the consent of their parents or guardians. In the case of collecting children's personal information with parental consent, we will only use or disclose this information when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect children. Although local laws and customs have different definitions of children, we regard anyone under the age of 14 as a child.

If we find ourselves collecting personal information from children without first obtaining verifiable parental consent, we will seek to delete the relevant personal information as quickly as possible.

6. How this Policy is updated?

It is important to note that we may update this Policy from time to time. When we use personal information for other purposes not specified in this Policy, or use personal information collected for a specific purpose for other purposes, we will ask for your consent again in the form of pop-up reminder.

Without your explicit consent, we will not reduce your rights under this Policy.

For major changes, we will also provide a more prominent notice (including for some services, we will send a notice via email explaining the specific changes to this Policy).

The major changes referred to in this Policy include but are not limited to:

Major changes in our service model, such as the purpose of processing personal information, the type of personal information processed, the way personal information is used, etc. Major changes in our ownership structure, organizational structure, etc., such as changes in business operations, bankruptcy, mergers and acquisitions, etc. Changes in the main objects of personal information sharing, transfer or public disclosure. Major changes in your rights to participate in the processing of personal information and the way in which they are exercised. Changes in the responsible department for handling personal information, contact information and complaint channels.

When the personal information security impact assessment report indicates a high risk, we will also archive the old version of this Policy for your reference.

7. How to contact us?

If you have any questions, comments or suggestions about this Policy, or if you would like to exercise any of your rights, please contact us in the following ways:

This website service provider: SERES International Electric Vehicle Co., Ltd.

Address: No. 5-9, Wuyunhu Road, Shapingba District, Chongiqng.

China Email: info@en.seres.cn.

To ensure security, you may need to provide a written request or prove your identity in other ways. Generally, we will respond within fifteen working days or a longer period as required by law.

Please note that we will not be able to respond to your request if:

Related to the personal information controller's performance of obligations prescribed by laws and regulations. Directly related to national security and national defense security. Directly related to public safety, public health, and major public interests. Directly related to criminal investigation, prosecution, trial and execution of judgment. The controller of personal information has sufficient evidence that the subject of personal information has subjective malice or abuses his rights. To protect the life, property and other major legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to obtain the consent of the individual. Responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations Involving trade secrets